Legal notice

 

 

  • Business Information
    Company Name: Feed Festa Inc.
    Address: 8F, Sakuragicho City Building, 3-7-2 Sakuragicho, Naka-ku, Yokohama, Kanagawa, Japan　 View on Google Maps
    Email: info@feedfesta.co.jp
    Phone: +81-45-264-6240
    Business Hours: 09:00–18:00 (including weekends and holidays)
    Representative: Takayoshi Yura

  • Products
    Pre-owned branded items

  • Notation Based on the Secondhand Articles Dealer Act
    Feed Festa Inc.
    Kanagawa Prefectural Public Safety Commission No. 451330007045
    Licensed Secondhand Dealer

  • Sales Quantity
    Products are available while supplies last.
    If the item you ordered is out of stock, we will contact you by phone or email.

  • Additional Charges
    Shipping costs: None (free shipping)
    Sales Tax: Calculated based on established tax rates.
    Customs duties: For international shipments, customs duties will be charged in the country or region of receipt.In such cases, please note that the customer will be responsible for payment.Please contact your local customs office for information on the existence and amount of customs duties.

  • Order Validity Period
    If payment is not confirmed within 3 days of order placement, the order will be automatically cancelled.

  • Delivery Time
    In-stock items will be shipped within 5 days after order confirmation.
    If the item is out of stock, we will contact you separately.

  • Return Period and Conditions
    ・We do not accept returns due to customer preferences.
    ・If there is a defect or a wrong item is delivered, please contact us within 2 days of receiving the product.
    After this period, we may not be able to process your return or exchange.
    ・Returns will not be accepted for opened items (except for defects discovered after opening) or items damaged by customer mishandling.
    ※Please check the contents of the product as soon as it arrives.

  • Return Shipping Costs
    We will cover return shipping for defective or incorrect items.

  • Defective Items
    ・If you receive a defective or incorrect item, please contact us within 2 days of delivery.
    We will respond promptly. Returns and exchanges cannot be accepted after this period.
    ・Returns are not accepted for opened items (unless found to be defective after opening) or items damaged due to customer responsibility.

  • Accepted Payment Methods
    Credit Cards (VISA, MasterCard, JCB, AMEX), Shop Pay, PayPal, Bank Transfer (via Wise)

  • Payment Deadline
    Payments via credit card, Shop Pay, or PayPal will be processed at the time of order.
    For bank transfers (Wise), please make payment within 3 days of placing your order.
    If we cannot confirm payment within the deadline, the order will be canceled.