Privacy policy
1. Introduction
Feed Festa, Inc. (hereinafter referred to as “the Company”) respects your privacy and is committed to the appropriate protection of your personal information. This privacy policy describes the collection, use, and protection of personal information on our website (the “Site”). 2.
2. information we collect
We may collect the following types of personal information- Information you provide: name, email address, phone number, shipping address, billing information
- Payment information: credit card details (processed through your payment service provider and not stored by us)
- Transaction information: purchase history, order status, return and exchange requests
- Device Information: IP address, browser type, access times
- Cookie and tracking information: website visit history, pages viewed, click history
3. purpose of use of personal information
We use your personal information for the following purposes- Process orders, payments, and deliveries
- Provide customer support and respond to inquiries
- Provide marketing and promotional services (newsletters, special offers, etc.) *We will send you this information only with your express consent. If you do not wish to receive these emails, you may unsubscribe at any time.
- Compliance with legal obligations (tax processing, fraud prevention, etc.)
- Website improvement and personalization
4. sharing of personal information
We may share your personal information with the following third parties- Payment service provider: Shopify Payments
- Shipping carrier: Designated shipping carriers.
- Marketing Tools: Google Analytics, Facebook Pixel, etc. (for advertising and analytics purposes)
- Legal requirements: law enforcement, government agencies, etc.
5. cookies and tracking technology
We use cookies and similar technologies to improve website performance and personalization. You may limit or disable cookies in your browser settings. 6.
6. your rights (under the CCPA and GDPR)
You have the following rights- Disclosure of personal information: the right to review the content of your personal information held by us
- Correction, deletion, and cessation of use: the right to request correction, deletion, or cessation of use of your personal information if there is an error in the content of your personal information
- Opt-out: the right to refuse to receive marketing information from us
- Data portability: the right to obtain your personal information in machine-readable format and transfer it to third parties (for those who are subject to GDPR)
- Email: info@feedfesta.co.jp
- Phone: 045-264-6240 (10:00am - 17:00pm including weekends and holidays)
7. data retention period
Your personal information will be retained for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal obligations.
8. Data Protection Measures
We use security measures such as SSL encryption, firewalls, and access controls to protect your personal information.
9. changes to privacy policy
We may update this Privacy Policy from time to time as necessary. Any changes will be notified on this website.
10. contact information
If you have any questions or requests regarding this Privacy Policy, please contact us at the following address- Address: Sakuragicho City Building 8th Floor, 3-7-2 Sakuragicho, Naka-ku, Yokohama City, Kanagawa Prefecture
- E-mail: info@feedfesta.co.jp
- Phone: 045-264-6240 (10:00-17:00 including weekends and holidays)
